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An Introduction to the Care and Feeding of a Personal Computers
 Technical support begins with the teacher. As a teacher, you are the entry level technician. National technology standards suggest that you have basic trouble shooting skills. These basic skills are critical in helping you. If you can solve a problem in a matter of seconds, it's certainly better than having to way for a technician to visit.
The first step in trouble shooting always involves checking cables. The second step often involves restarting the computer. Connecting a loose power cord will solve a problem, but pushing in a loose network cable may not solve the problem unless the computer is restarted. When in doubt, reboot.
I Don't Do Windows
That expression might work for a housekeeper, but if you have a Windows computer, you have to do Windows.
They say that a camel is a horse that was designed by a committee. Well, Windows is an operating system that was built by hundreds of programmers working in dozens of teams (committees). It's no wonder that it is famous for crashes and freezes.
In most cases, the question of why something happened is harder to answer than the Goridan knot is to untie. The good news (if you can call it that) is that there are often simple steps that can be taken to clear the problem up (until the next time it rears its ugly head).
Your Own Worst Enemy
One of my favorite comic strips was the installment of Pogo as he walked silently frame by frame through the swam looking at litter strewn all around. In the last frame, he turns to the reader and says, "We have met the enemy and he is us!"
You can avoid a lot of problem, by adopting good habits as users. Just follow the suggestions in the next section.
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